Privacy Policy & Communications Consent

Last Updated: 07/27/2025

Craig Buchbinder (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and complying with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), carrier A2P 10DLC requirements, CAN-SPAM, and applicable federal and state insurance regulations.

This Privacy Policy explains how we collect, use, store, and protect your information, including information used for telephone calls, SMS/text messages, emails, artificial or prerecorded voice messages, and AI-assisted communications.

By accessing our website, submitting your information, or opting in to receive communications from us, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information including, but not limited to:

Full name

Email address

Phone number (mobile or landline)

Mailing address

Date of birth or age range (if voluntarily provided)

Information related to insurance inquiries or eligibility

Non-Personal Information

IP address

Browser type

Device and operating system information

Website usage data

Cookies and similar tracking technologies

How We Collect Information

We collect information when you:

Submit forms on our website, landing pages, or surveys

Complete Facebook, Meta, or third-party lead forms

Interact with our advertisements

Communicate with us via phone, SMS, email, or chat

Engage with AI-powered chat, voice, or automation tools

How We Use Your Information

We may use your information to:

Provide insurance-related information, quotes, and services

Contact you regarding insurance products, applications, or follow-ups

Deliver calls, SMS/MMS messages, emails, and marketing communications (only if you have opted in)

Use AI-assisted technology to route calls, respond to inquiries, analyze communications, schedule appointments, or improve service quality

Improve our services, marketing, and user experience

Comply with legal, regulatory, and insurance obligations

TCPA Consent & Communications Authorization

By submitting your information through our website, forms, advertisements, surveys, or lead pages, you expressly consent to receive communications from Craig Buchbinder and its licensed insurance agents or representatives, including:

Telephone calls (live or prerecorded)

Text messages (SMS/MMS)

Emails and marketing emails

Artificial or prerecorded voice messages

Communications may be made using:

An automatic telephone dialing system (autodialer)

AI-powered voice, chat, or messaging technology

Communications may be for marketing, informational, or transactional purposes related to insurance products and services.

👉 Your consent is not a condition of purchase.

You may revoke your consent at any time as described below.

SMS Messaging Program & Mobile Information

If you opt in to receive SMS or MMS messages:

Message frequency varies based on your interaction with our services.

Message and data rates may apply, depending on your mobile carrier and plan.

Mobile Data Protection

No mobile information will be shared with third parties or affiliates for marketing or

promotional purposes.

Information sharing is permitted only with subcontractors, aggregators, or service providers (such as SMS platforms, AI providers, CRM systems, or customer support vendors) solely to enable and operate our communications services.

Text messaging originator opt-in data and consent will never be sold, rented, or shared for marketing purposes.

Email Communications (CAN-SPAM Compliance)

If you opt in to receive emails from us:

Emails may include transactional, informational, or marketing content

You may unsubscribe at any time using the unsubscribe link included in our emails

We will not sell or rent your email address to third parties for marketing

AI & Automated Technology Disclosure

We may use artificial intelligence (AI) and automated technologies to:

Respond to inquiries via chat or voice

Assist with scheduling and follow-ups

Route calls or messages to licensed agents

Analyze conversations for quality assurance, training, or compliance

AI technology is used to assist our services and does not replace licensed insurance professionals where required by law.

Opt-Out & Revocation of Consent

You may opt out at any time:

SMS

Text STOP to (561) 877-1363

To rejoin, opt in again or text START or UNSTOP

For help, text HELP or contact

Calls

Request removal verbally during a call

Contact us directly using the information below

Email

Click the unsubscribe link in any email

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no transmission or storage system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy

Meet legal, regulatory, and insurance recordkeeping requirements

Third-Party Service Providers

We may use third-party providers (including CRM systems, SMS aggregators, AI platforms, analytics providers, and marketing tools). These providers are contractually obligated to protect your information and may only use it for authorized purposes.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our communications practices, contact us at:

Email:
Phone: (561) 877-1363